Shipping & Returns

Shipping

We can ship to virtually any address in the world and we aim to dispatch your soaps within 3 working days directly from France.

When you place an order, we will estimate shipping and delivery dates for you based on the weight of your items. The weight of any such item can be found on its detail page. 

Goods are sent using a courier service like DHL, FedEx, (or similar). We will notify you of any delays with your order, (out of stock items etc.)

You can, of course, use your own courier.

Please be aware that we don't profit from the shipping costs.

 

United Kingdom

(Not Including Channel Islands - see Europe 1)

Standard 5-7 business days

Weight up to:

Up to 20kg - 20€

Up to 30kg - 30€

Up to 40kg - 40€

Up to 70kg - 50€

Up to 100kg - 75€

Express options available too.

 

Please note:

At present, we are unable to send large orders on pallets, due to a terrorist group calling themselves, Brexiteers - hence the 100kg limit for the UK.

Apparently, 'having their country back', whatever that means (sounds xenophobic / racist to me) is going to come back and bite them on the derriere when they realise that lots of their favourite products will be unavailable to them soon, due to backlogs caused by the extra admin and ridiculous bureaucracy.

In case you are wondering, I'm not a fan of Brexit.

If you are a Brexiteer, please be aware that you will pay double the above shipping fees until further notice!

 

Europe 1 *See below

Weight up to:

25kg - £15

50kg - £29

75kg - £49

100kg - Free

*Austria, Belgium, Denmark, France, Germany, Guernsey, Ireland, Italy, Jersey, Luxembourg, Netherlands, Portugal, Spain, Sweden

 

Europe 2 *See below

Weight up to:

25kg - £50

50kg - £70

75kg - £85

100kg - £100

For higher weights please contact us.

*Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia

 

USA & Canada 

Weight up to:

0-20kg - 100€

up to 30kg - 155€

up to 40kg - 190€

up to 50kg - 225€

up to 60kg - 255€

up to 70kg - 285€

up to 80kg - 315€

up to 90kg - 340€

up to 100kg - 365€

up to 110kg - 390€

up to 120kg - 415€

For higher weights please contact us.

 

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. 

You should expect to receive your refund soon after the goods have arrived. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.