FAQ

 

FREQUENTLY ASKED QUESTIONS

Here are some answers to the most commonly asked questions. If you don't find the question/reply you're looking for, contact us, and we'll be delighted to help you.

 

Why can't I see any prices?

This is a trade/wholesale only website, therefore, to be able to see our prices, you need to create an account or sign in.

 

How do I place an order?

Add the products to your shopping cart and checkout, as usual, choosing your shipping option and payment method.

  1. If there is no shipping option for your location, choose 'Bank Transfer' in the payments section.
  2. Once your order is received, we will calculate the best delivery cost and send a new invoice, including shipping, along with payment options.
  3. If you agree with the invoice, settle the payment, and we will send your soaps quickly.

 

 

Questions About Our Products

 

Are your products tested on animals?

Absolutely Not. Our soaps are not tested on animals, and there are no animal-based ingredients in our soaps, except for Honey and Donkey milk soaps.

 

Where are your products made?

Our products are made by local artisans using traditional methods in the Provence region of France, except Aleppo soap, which is made in Syria.

 

Are your soaps triple-milled?

Yes. Triple-milled French soaps ensure a consistency of colour, texture and scent, right through to the centre.

 

Do your soaps contain preservatives?

Tetrasodium EDTA is a preservative and also a chelating ingredient used to stabilise the colour and the fragrance of the soap. Tetrasodium EDTA is an amino acid compound, commonly used as a food ingredient. This preservative is not used in the Marseille cubes or in the Aleppo soaps, as they have no colour or scents to stabilise. 

 

 

Order Information

 

How can I check the status of my order?

You can sign in to your account at any time to check the status of your order and see your tracking details.

Once your order has been shipped, you will see your tracking details displayed. Just copy the tracking number into the track field on the relevant website, i.e. Fedex.com.

Alternatively please contact us here – Monday to Friday 9 am to 10 pm (France time).

 

How can I change or cancel my order?

Please call 0033 986 21 04 65 Monday to Friday 9 am to 10 pm (France time) or contact us here We cannot guarantee that cancellations or changes will be possible if your order has already been processed, but we'll try our best.

 

 

Shipping Information

 

How much will it cost to ship my item?

Please see our Shipping Details Here.

 

Why don't you ship to P.O. Boxes?

Many of the carriers we use won't ship to P.O.Boxes, as a signature is required on delivery.

 

Do you ship internationally?

Yes, we do. We ship almost worldwide. If your country is not listed on the shipping page, please contact us to let us know where you would like delivery to, and we'll find a price for you.

 

 

My Account

 

Can I modify my personal information?

Yes, sign in to your account, and you will then be able to modify your personal information.

 

 

Security Questions

 

Is it safe to use my credit card on your website?

At French Soap Wholesale Ltd, we understand how important security is to you. To help ensure that your shopping experience is safe, secure and straightforward, we use industry-standard Secure Socket Layer (SSL) technology.

When you place an order at French Soap Wholesale Ltd, sensitive information such as your name, address and credit card details are automatically encrypted. SSL employs 128-bit encryption and is the most advanced consumer online security technique to date. You will see a padlock symbol at the top of your browser before the https:// when a website is properly secured.

The customer information that we have in our database is reserved for internal use only, we do not sell this information to anybody, it is kept private. This information is needed to get to know you better and find ways of serving you better. You are free to modify this information at any time by logging in to your account.